Refund policy
Order Cancellation
We accept order cancellations within 24 hours of purchase, provided the order has not yet been shipped.
- If you need to cancel your order, please contact us immediately at support@twosheep.net.
- Once the 24-hour window has passed or the order has been fulfilled/shipped, the order cannot be canceled.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind or ordering errors. Please double-check your device model and selection before completing your purchase.
Damages and Issues (Quality Guarantee)
Your satisfaction is our priority. Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us at twosheepcover@gmail.com within 14 days of delivery to eligible for a free replacement. Please include your proof of purchase and clear photos of the issue. Once verified, we will arrange a replacement shipment at no extra cost to you.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, provided the order has not been dispatched. If the order has already been shipped, please contact our support team at twosheepcover@gmail.com to review eligible solutions under compliance.
Refunds (If Applicable)
For approved cancellations or verified damaged/defective product cases where a replacement is not available, refunds will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your request was approved, please contact us at support@twosheep.net.